How do I return an item?
Refund/Return Policy: All makeup items and brushes are final sale. Original sales receipt must accompany non-makeup returns. We accept non-makeup returns for exchange or refund 7 calendar days after delivery of the product. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:• -without showing signs of wear or damage in any way • -within 7 calendar days of the delivery date (after 7 days no returns or exchanges are allowed) • -must not be a special order or a custom order • -unless no ted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description. If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a replaced item. Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY non-makeup or non-brush item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault.
Donna Mee Inc
270 E. Baker st. suite 300 Costa Mesa, CA 92626
Customer Service Number 714-438-2430